PatientIQ
Patient education and empowerment at every step.
ComplianceIQ
Ensure training compliance with confidence.
AI Concierge
AI-powered healthcare assistant for all your information needs.
ContentIQ
Create, manage and deliver healthcare content effortlessly.
CourseIQ
Medical learning and training reimagined.
Discharge Planning & Engagement
Plan Care Beyond Discharge
The AI Concierge
for Smarter
Healthcare
An enterprise-grade AI concierge that answers complex healthcare queries from your own documents β with source citations, audio responses, AI memory, and multilingual support in 10+ languages.
- βSource-verified answers from uploaded policy PDFs
- βAsk in any language β receive answers in your language
- βAI memory saves key responses for future recall
- βAudio playback for hands-free healthcare support
HealthIQ+ AI Concierge
Online Β· AI Active
The reimbursement workflow involves: β Physician referral with documented medical necessity β β‘ Homebound classification under CMS guidelines β β’ Prior authorisation from insurer β β£ CMS-485 form submission by attending physician β β€ Claims processing and approval.
π Source: CMS Home Health Benefit Guidelines, Β§30.1
π‘ SUGGESTED QUESTIONS
Why AI Concierge?
Patient expectations are rising. Healthcare teams need support. The data shows that AI-powered concierge solutions aren't just a nice-to-have β they're the future of healthcare.
of medical information provided during healthcare visits is forgotten immediately.
Source: AHRQ, Health Literacy Universal Precautions Toolkit, citing Kessels (2003).
of patients want two-way texting that allows them to ask questions or confirm information.
Source: Sinch Engage, State of Patient Communication in 2026.
of surveyed Medical Affairs professionals currently use AI tools for KOL engagements.
Source: Dyer et al., Cureus, 2026
of medical group practices reported using a chatbot or virtual assistant for patient communication in 2025.
Source: Medical Group Management Association (MGMA) Stat, April 2025; 375 applicable responses.
Why Healthcare Support Broken Today
The challenges healthcare teams face every day.
Slow Manual Responses
Staff spend hours researching policies. Patients wait days for answers that AI can deliver in seconds.
Language Barriers
Multilingual healthcare environments lack reliable support. Non-English speakers receive inconsistent guidance.
Complex Policy Navigation
Reimbursement policies, SOPs, and insurance rules change constantly. Staff can't keep up.
Expert Bottlenecks
Every question escalates to senior staff, creating unsustainable bottlenecks and hidden costs.
Difficult Document Search
Critical answers buried in hundreds of PDFs. Traditional search lacks semantic understanding.
Repeated Support Queries
Same questions answered repeatedly. Without AI memory, knowledge disappears with turnover.
HealthIQ AI Concierge
A single platform that deploys six distinct AI assistants β each with its own knowledge base, tone, access rules, and compliance layer. The right answer, to the right person, every time.
Six Distinct Personas
Patient, HCP, dual-mode, pharma, MR, MSL β each with purpose-built guardrails
Compliance Built-In
Every response screened for regulatory compliance before delivery
Your Documents, Your Rules
Upload policy files, clinical guidelines, and brand content β AI learns from your library
The right concierge for every audience with the firewall for concierge
Plain-language health guidance, appointment prep and medication FAQs β no jargon, no diagnosis.
- Explains conditions in plain language
- Appointment and test preparation
- Medication FAQs and reminders
Escalates symptoms to a clinician; never diagnoses
Clinical references, dosing support and differential diagnosis assistance for practising clinicians.
- Guideline-backed clinical references
- Dosing and renal adjustment support
- Differential diagnosis prompts
Every answer cites a guideline or label
One answer, two layers: a clinician summary plus a lay-language version the patient can take home.
- Side-by-side clinical and lay wording
- Printable patient take-home summary
- Shared decision-making prompts
Lay layer reviewed for reading level
Brand content, pipeline data and evidence dossiers, available to verified HCPs only.
- Brand and product monographs
- Pipeline and trial summaries
- Evidence dossiers on request
HCP verification required before access
On-label promotion scripts with live compliance checking before anything reaches a customer.
- On-label detailing scripts
- Live compliance flagging
- Approved claim library
Off-label claims are blocked and logged
PMDA- and FDA-approved content only, with citation-locked responses for scientific exchange.
- Approved-label content only
- Citation-locked answers
- Unsolicited request logging
No answer without an approved source
General information only β not a substitute for advice from your care team.
Simple, Intelligent, Effortless
Four streamlined steps from document upload to verified answers
Upload Documents
Securely upload policy files, clinical guidelines, and knowledge base documents
AI Processing
Advanced NLP analyzes and indexes content with semantic understanding
Natural Queries
Ask questions in plain language β text or voice, any supported language
Verified Answers
Receive accurate responses with source citations and audio playback
Purpose-Built for
Every Healthcare Sector
From hospitals to pharma β the AI Concierge adapts to every healthcare environment.
Hospitals & Clinics
AI-powered patient support at scale
Home Nursing
Reimbursement workflows on demand
Insurance Providers
Smart policy and claims support
Medical Associations
Intelligent knowledge systems
Healthcare BPO
Automated support workflows
Pharma & Research
Document intelligence for R&D
Transform Healthcare Support with AI Concierge
Deploy an AI that knows your documents, speaks every language, and never goes offline β while citing every answer it gives.
- β Source-verified answers
- β 10+ languages
- β AI memory
- β HIPAA-aligned